I wanted to personally reach out to our valued customers, employees and shareholders to discuss the steps Capital Bank has taken in response to the recent COVID-19 coronavirus. The health and safety of our customers, employees, and our local communities is our primary concern.
As a leading financial institution in the communities we serve, Capital Bank endeavors to ensure that our customers receive the service that our customers have come to expect, regardless of weather-related events, changes in market conditions, or during other periods of uncertainty like COVID-19. Capital Bank is prepared to assist our customers during this time as we continue to monitor updates in real-time from the Centers for Disease Control (“CDC”), World Health Organization (“WHO”), Financial Regulatory Authorities, and our local and state health departments. Currently, the bank is operating with no business disruptions due to COVID-19.
Digital Offerings
As you know, Capital Bank has remote and mobile deposit capability along with our mobile apps designed to enable our Commercial Banking customers with their day-to-day management of accounts (iTunes: Capital Bank Mobile Business and Google Play: Capital Bank Mobile Business.) I encourage all of our customers to download these and work with the branches to start using them today. And, of course, you have access to your accounts online via our Business Online Banking functionality.
Branch Network
Our branches continue to deliver our normal services and our hours of operation remain unchanged. If you prefer to visit one of our branches, please know that the bank has increased the frequency of cleanings with CDC compliant cleaning agents and chemicals. Additionally, we have implemented internal protocols that limit the exposure of employees and our customers which follow the appropriate CDC guidelines.
Customer Support
I encourage everyone to take care of themselves and others and to follow CDC, WHO, local and state health department guidelines. As always, Capital Bank stands ready to assist our customers. To automate any loan payments or help ease financial difficulties, we encourage customers to contact their dedicated loan officer directly or to call the bank at 301-468-8848 and we will work to assist with their needs
I wanted to remind you that instances of fraud and identify theft may increase in times of uncertainty. Capital Bank will never ask you for personally identifiable information, such as your social security number, date of birth, or account numbers, either through E-mail or over the phone. If you receive any requests for this type of information, please contact us directly to verify the request.
Thank you for your continued trust and confidence in Capital Bank. Not only are we committed to our banking relationship, but also keeping our customers, our employees, and our local communities safe where we all live and work each day.
Sincerely,
Ed Barry, CEO
