To help ensure that your privacy, identity, and transactions are well protected, Capital Bank has state-of-the-art security measures in place, as well as services and account features that help prevent fraud. There are also actions that you can take. Visit Being Money Smart for tips and suggestions about how you can protect you identity.

Online security.

  • Firewall systems and intrusion detection software protect our systems
  • Sensitive information is encrypted with 128-bit Secure Socket Layer (SSL) to protect the confidentiality of your data
  • Security information is built directly into our systems and networks using internationally recognized standards, regulations, and industry-based best practices
  • We work with a third-party vendor that provides strong authentication controls based on guidance provided by the Federal Government’s banking regulators

ATM security.

  • Capital Bank’s ATM network runs on an application from Intel®, allowing each ATM to operate as its own mini-computer
  • The ATM network is not susceptible to the Microsoft® Windows® XP operating system “sunset”
  • Capital Bank maintains and updates security protocols as necessary, ensuring information security at Capital Bank ATMs.

Your best practices.

  • Your login credentials, user ID and password, are your unique keys to accessing and managing your Capital Bank account. Do not write them down or share them with anyone
  • Keep your credentials safe, whether they’re for your financial accounts or other websites
  • Never share your user name, password, or security questions with anyone, even with a Capital Bank employee
  • Beware of suspicious e-mails or unsolicited phone calls asking for your user name password or security questions
  • Be sure that no one is watching you enter your credentials, and always “log out” or “sign out” of any websites, especially those accessed over public WIFI connections
  • Remember to close the browser when leaving a computer or laptop or other device
  • Install and regularly update anti-virus and anti-spyware software and perform frequent scans of your computer
  • Protect your computer with a firewall; simple anti-virus software is inadequate on its own
  • Be aware and learn how to protect yourself from malicious email and malware infections. Learn more from the FTC website.

Key contact information.

  • To report a lost or stolen credit card, call the Customer Service number on our Locations page
  • To report suspicious or fraudulent activity, please call the phone number on the back of your Capital Bank debit/ATM card
  • To reset your password, please call the number on the back of your Capital Bank debit/ATM card